Privacy policy

This Privacy Policy explains how Eyelune (“we”, “us” or “our”) collects, uses and shares your personal information when you visit eyelunestore.com (the “Site”) or make a purchase.

1. Information We Collect

Information you provide to us:

  • Name, email address, phone number
  • Shipping and billing address
  • Order details and your communications with our support team

Payment card details are entered on our secure checkout and processed by our payment providers. We do not see or store your full card number.

Information collected automatically:

  • Device and browser information, IP address and approximate location
  • Pages you view, links you click and how you arrived at our Site
  • Cookies and similar technologies (see section 5)

2. How We Use Your Information

  • To process and fulfill your orders, including shipping and delivery updates
  • To provide customer support and handle returns and refunds
  • To prevent fraud and keep our Site secure
  • To improve our Site, products and customer experience
  • To send marketing emails, if you have opted in. You can unsubscribe at any time using the link in any email
  • To measure and improve our advertising
  • To comply with legal obligations

3. How We Share Your Information
We do not sell your personal information for money. We share it only with service providers who help us run our business, and only as needed:

  • Shopify, which hosts our store and processes orders and payments
  • Payment processors, to complete your purchase
  • Fulfillment and supply partners and shipping carriers, who receive your name, shipping address, phone number and email address so they can pack and deliver your order and send tracking updates
  • Analytics and advertising providers, which help us understand Site usage and measure our ads
  • Authorities, where required by law or to protect our rights, customers or Site

4. Third-Party Services
Some of these providers may be located outside your state or the United States. Where this happens, we take steps to make sure your information remains protected. Their handling of your information is covered by their own privacy policies.

5. Cookies and Tracking Technologies
We use cookies and similar tools to keep items in your cart, remember your preferences, analyze Site traffic and measure advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the Site works. Some advertising partners may use cookies to show you relevant ads on other sites. You can opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.

6. Data Retention
We keep your personal information for as long as needed to fulfill your orders, meet legal, tax and accounting requirements, resolve disputes and enforce our agreements. After that, we delete or anonymize it.

7. Data Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Rights
Depending on where you live in the United States (for example, California, Colorado, Connecticut, Virginia and other states with privacy laws), you may have the right to:

  • Know what personal information we collect, use and share
  • Request a copy of your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information, or targeted advertising
  • Not be discriminated against for exercising your rights

To make a request, email us at martinivanov1070@gmail.com. We may need to verify your identity before acting on it, and we will respond within the time required by law (generally within 45 days).

9. Children’s Privacy
Our Site is not intended for children under 13 (or under 16 where applicable), and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

10. Marketing Communications
If you subscribe to our emails or texts, you can opt out at any time by clicking “unsubscribe” in an email, or by replying STOP to a text message.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:

Eyelune
Email: martinivanov1070@gmail.com